Question 1

How should I prepare for my first appointment?

Accepted Answer

Be prepared to answer questions about your injury history, medications, and daily activities.​If you have a doctor's prescription, bring it with you.

Question 2

Do I need a doctor's prescription for physiotherapy?

Accepted Answer

A prescription isn't always required, but it's necessary for your health insurance to cover the costs. We recommend speaking with your doctor to ensure coverage.

Question 3

What should I wear to my physiotherapy sessions?

Accepted Answer

Wear comfortable, loose-fitting clothing that allows you to move easily. If your treatment focuses on a specific area (e.g., knee or shoulder), make sure your clothing allows access to that area.

Question 4

How many sessions do I need?

Accepted Answer

The number of sessions depends on your condition and treatment goals. During your initial consultation, we will create a customized plan with an estimated number of sessions.

Question 5

How long does a treatment take?

Accepted Answer

A standard treatment lasts half an hour unless otherwise stated.

Question 6

In which languages are Physiotherapy Proalp's services offered?

Accepted Answer

Our services can be provided in German, English, or Slovenian. You can choose the language you feel most comfortable in for treatments, consultations, and communication. Medical documentation is prepared in German.

Question 7

What are the working hours of Physiotherapy Proalp?

Accepted Answer

Our hours are designed to accommodate a variety of schedules. Please inquire directly with us about our current opening hours, as we offer flexible appointment times. Early morning and evening appointments are also available upon request.

Question 8

What types of conditions do you treat?

Accepted Answer

We treat a wide range of conditions, including sports injuries, chronic pain, and post-surgical recovery. Our approach is tailored to the individual needs of each patient.

Question 9

Are the treatments covered by health insurance?

Accepted Answer

Yes, medically prescribed treatments are covered by basic health insurance, accident insurance, military insurance, or disability insurance. Private payment options are also possible.

Question 10

How can I reach you by public transport?

Accepted Answer

By bus (5 min walk):Baden TrafoBaden BruggerstrasseBy train (10 minute walk):Baden Main Train Station

Question 11

Where is the best place to park my car?

Accepted Answer

Parking spaces in the street in front of the house (white zone).One parking space is available at Mäderstrasse 5​Parking garages (5 min walking distance):TrafoGartenstrasse

Question 12

I can't make it to my scheduled appointment - what should I do?

Accepted Answer

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to accommodate other patients who need an appointment and avoid charging you the full amount. Please contact us directly by phone or email to make any changes to your booking.

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